Guest Services
Baptist Downtown

The Guest Services Department at Baptist Medical Center Downtown is dedicated to assisting patients, families and visitors. We make arrangements for healing arts and communication assistance. We respond to special needs, help celebrate a special occasion, find accommodations for family members, and serve as patient advocates to address concerns and resolve problems.

Patient and Family Concerns
Guest Services patient representatives are available from 8 a.m. to 5 p.m., Monday through Friday. In the event we are not in the office to take your call, please leave a message and we will promptly respond to your call the next business day.

Getwell Network
The Getwell Network™ takes patients and families beyond the hospital walls via information (Internet), communication (email) & entertainment (movies).

The GetWell:) Network™ provides communication technology to patients' hospital rooms through the television by using a special remote and a wireless computer keyboard. Patients may order movies, check e-mail, and surf the Internet. Families can watch educational videos about various medical issues and procedures at their convenience. Closed captioning is provided.

Body & Soul Program
The Body and Soul Program brings area musicians and visual artists to Baptist Medical Center to perform in hallways, waiting rooms, nursing stations and in patients' rooms. The artists come to the hospital at least once a week. For information about program services on the downtown campus call Guest Services at 202.2248. To learn more about Body & Soul, please visit, www.bodyandsouljax.com.

Communications Assistance Guest Services coordinates the provision of communication assistance. Can We Help You Communication? Click here for more information (PDF) ¿ Podemos ayudarle a comunicarse con nosotros? haga clic aquí para más información  (PDF)
Foreign Language Interpretation Sign Language Interpretation		Communication Aids Communication Equipment

Patients' Bill of Rights
Florida law requires that your health care provider or health care facility recognize your rights while you are receiving medical care and that you respect the health care provider's or health care facility's right to expect certain behavior on the part of patients. You may request a copy of the full text of this law from your health care provider or health care facility.
For more information click here.

Patient Responsibilities
The patient and family are responsible for the following hospital rules and regulations concerning patient care and conduct.
Click here for more information.