e-baptisthealth.com
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Frequently Asked Questions
Baptist Endocrinology, Infectious Diseases and Rheumatology
Information regarding common topics is provided here for your convenience.
You can request an itemized bill by contacting Customer Service at (904) 202.1032. When requesting an itemized bill, please be prepared to provide:
An electronic check and eCheck are the same thing. Both refer to an electronic version of a paper check, used to pay a bill over the Internet. To pay by electronic check (eCheck), you will need to know your bank routing number (found on bottom left corner of your check) and your checking account number (found to the right of the routing number on your check). This electronic check will be treated as if you had written a paper check and the amount will be deducted directly from your checking account. Q. What information will I need to pay my bill online? A. When paying your bill online you will need to know the Patient's date of birth and account number. If you are not sure of the account number, you will find this information on your statement. Q. Is there a fee for making my payment online? No. There is not a fee applied for making a payment online. Q. Is this website safe for credit card transactions? Yes. The credit card transaction software used by your physician is Payment Card Industry (PCI) compliant. Back to Top of Page Q. I tried paying my bill online, but it's not working. Why not? Although all outstanding bills will eventually be enabled for online billpaying, currently, only bills generated since May 10, 2010, are recognized by the online billpay system. If your bill was generated before May 10, 2010, you can still pay by phone (credit card), mail or at your physician's office. To pay your bill by phone via credit card or to speak with a Customer Service Representative, call 904.202.1032. Q. Can I make monthly payments on my bill? You can request payment over time consideration by contacting Customer Service at 904.202.1032. Q. Who can I talk to regarding questions or concerns with my bill? A Customer Service Representative will be happy to assist you with any problems or concerns that you have regarding your bill. You can speak to a live representative Monday - Friday from 8:00 am to 5:00 pm by calling 904.202.1032. You may also contact us via email at BPCbilling@bmcjax.com. Please reference your account number in the subject line. Q. How can I receive a copy of my medical records? If you would like to request a copy of your medical records, you should contact your physician's office directly. To save time, you can complete the Medical Records Request form and bring or mail it to us. Please note - there may be a charge for copying medical records. Q. Does my physician's office accept my insurance plan? We participate in most managed care plans. If you have a question as to whether or not we participate in the plan you have, please check with your insurer. Q. Will I be required to pay anything when I arrive? Upon arrival, you may be asked to pay a deductible or co-pay depending upon your insurance plan. If you do not have health care coverage, you will be asked to pay a portion of your estimated charges at the time of service. Q. Who should I contact if I have an insurance related problem? Please contact your insurance company with any insurance related concerns. The phone number to contact your insurance company is usually located on your insurance card. Q. How will I know if my insurance company has paid my bill? After your insurance receives and processes your claim you will receive an Explanation of Benefits (EOB) explaining how your claim was handled. The EOB will show amount of payment, patient responsibility and/or denials. If there is a patient responsibility due, we will send you a statement. Q. Why didn't my insurance pay for some services? Insurance policies vary on what services are covered under your plan. Consult with your employer and/or health insurance company directly to know and understand your specific coverage. Back to Top of Page Q. What if I disagree with how much my insurance paid on my bill? Contact your insurance company directly. Be sure to note the name of the representative you have spoken to. If an error has been made, request the insurance company provide you a timeframe of when the correct payment will be received. If your insurance indicated the bill was paid correctly, request information on how to appeal the decision. An appeal will allow the payment to be reconsidered, however this is not a guarantee payment will be made. Q. Can I still go to the physician if my insurance plan is out of network? Yes, however for out patient services you may be required to pay a larger out-of-pocket portion on your bill. To be sure, contact your insurance company directly to discuss. Additionally, should your physician issue you a referral, the specialist network available to you as an out of network patient will be severely restricted and you may also be required to pay a larger portion of that bill. |
