Choosing a primary care physician is an important decision and we understand that patients and their families want more than just expert medical advice. We pride ourselves on good communication. We look forward to serving your future medical needs and want to thank you for giving us the privilege of providing your care.
Services
We provide care in the following areas:
|
Click here for team bios.
|
- Care of infants, children and adolescents
- Arthritis
- Minor injuries
- Respiratory illness
- Heart disease
- Lung disease
- Smoking cessation
- Preventative medicine
- Nutrition
- Patient education
- Lab testing
- EKG
|
- Asthma
- Diabetes
- Complete physicals
- High blood pressure
- Pap testing
- Women's health
- Menopause
- Headaches
- Family planning
- Minor surgeries
- High cholesterol
- Immunizations
- Joint injections
|
Appointments
All patients are seen by appointment. We recognize that your time is valuable and make every effort to keep a schedule, but we ask for your understanding that emergencies and lengthy visits may occasionally delay a physician. We will let you know if we are running late and give you the option of rescheduling your appointment if you choose.
You can help us keep our schedule by:
- Informing the receptionists about the nature of your visit when you make your appointment in order for the proper amount of time to be set aside for your appointment.
- Arriving 10 - 15 minutes before your appointment.
- Notifying the office at least 24 hours in advance if you are unable to make your appointment.
- Bringing all of your medications or a list of your medications to your appointment.
Late Policy
Patients who arrive more than 10 minutes late will be accommodated as the provider's schedule permits.
Telephone Calls
Your physician will review your message and chart and, in most cases, either your physician or his/her medical assistant will return your call during the day or after patient care hours.
Medication Refills
For prescription refills, please call your pharmacist and allow 24 - 48 hours for it to be filled. If your prescription has expired, the pharmacy will contact our office for permission to refill it. For your protection, an examination and/or lab work may be necessary before refilling prescriptions for some medications.
Labs, Procedures, and Bone Densitometry
We have a lab drawing station in our office. Please allow at least 10 business days for results to arrive and be reviewed. Our staff will notify you as soon as possible if any of your test results require prompt attention. In some cases, the doctor may request that you schedule an appointment to discuss the results of your tests. Should you have your tests completed at a facility other than ours, please do the following:
- Request that the results be sent to our office.
- Inform us of the date and location of the testing so that we may follow up.
Referrals
Some medical problems require a referral to a specialist. We will do our best to accommodate your needs. Please be aware of the referral policies of your insurance plan, as some plans require that you see specialists who are part of their network. Obtaining a referral is occasionally a time-consuming process and your patience is appreciated. Our referral coordinator will call you when your referral is ready to be picked up.
After-Hours and Emergencies
An on-call nurse and physician are available for telephone consultation regarding urgent health conditions after office hours, on weekends and on holidays. The on-call physician will not fill controlled substances or antibiotics. You may contact the after-hours staff by dialing our office number, 904.273.6900.
In case of an emergency, you may be instructed to go to the Emergency Center at Baptist Medical Center Beaches. If hospital admission is required, our on-call doctor will provide care for you and notify us of your admission. Please follow your insurance policy’s guidelines for emergencies. You may contact the after-hours staff by dialing our office number 904.273.6900.
Billing
We participate in most insurance plans; however, we advise patients to check with their insurance company to confirm coverage. Before scheduling physicals, please make sure your plan will cover them. We ask that all patients sign a copy of our financial policy. If you have any questions regarding your bill, please call our Central Billing Office at: 904.202.1032.
Click here for a printer friendly brochure.
|
e-baptisthealth.com
